Privacy Policy

1. Introduction

Catermi ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our catering management platform and services (the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: Company name, email address, phone number, and website
• Profile Information: Business details, team member information, and operational preferences
• Catering Data: Orders, menus, pricing, customer information, and event details
• Financial Information: Billing address, payment method, and transaction history
• Communication: Messages, support tickets, and feedback you send to us

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Device type, operating system, browser type, and IP address
• Location Data: General location information for delivery route optimization
• Cookies and Tracking: Session data and preferences for improved user experience

2.3 QuickBooks Integration Data

When you authorize Catermi to access your QuickBooks account, we collect:

• Invoice data and financial records
• Customer information from QuickBooks
• Transaction history and payment records
• Account credentials (encrypted and securely stored)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving the Catermi platform and services
• Processing transactions and sending related information
• Sending administrative and promotional communications
• Responding to your inquiries and providing customer support
• Analyzing usage patterns to enhance user experience
• Training AI models to improve automation and recommendations
• Detecting and preventing fraudulent activities
• Complying with legal obligations and regulations
• Optimizing delivery routes and operational efficiency

4. AI and Data Processing

Catermi uses artificial intelligence and machine learning to:

• Optimize scheduling and resource allocation
• Predict demand and suggest inventory levels
• Analyze operational data for efficiency improvements
• Provide personalized recommendations

Your data may be processed by AI systems, but we do not share personally identifiable information with third parties for these purposes without your consent.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating the platform, including:

• Cloud hosting providers
• Payment processors
• QuickBooks (for financial data integration)
• Analytics providers
• Customer support platforms

5.2 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations
• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property
• Protect against fraud or security threats

5.3 Business Transfers

If Catermi is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

6. Data Security

We implement comprehensive security measures to protect your information, including:

• 256-bit SSL encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Secure password hashing and authentication protocols
• Access controls and role-based permissions

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations. You may request deletion of your data at any time, subject to legal requirements. Some data may be retained for backup and archival purposes.

8. Your Rights and Choices

8.1 Access and Portability

You have the right to access your personal information and request a copy in a portable format.

8.2 Correction and Deletion

You can update or correct your information at any time through your account settings. You may also request deletion of your account and associated data.

8.3 Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in any email or adjusting your preferences in your account settings.

8.4 Cookie Management

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using Catermi, you consent to such transfers.

10. Children's Privacy

Catermi is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete such information promptly.

11. Third-Party Links

The Service may contain links to third-party websites and services. This Privacy Policy applies only to Catermi. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@catermi.com
• Mailing Address: Catermi, Inc., Legal Department
• Website: www.catermi.com

14. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at dpo@catermi.com.